Library Testimonials

We appreciate the great customer service provided by Jack Cook and his team. They are always willing to answer our questions and assist us with any insurance or benefit issues that may arise. The team at Cook and Kocher responds to our phone calls and emails in a timely and professional manner. Jack's knowledge and expertise in the Library field has been extremely valuable to us.
Tom Bartenfelder
Library Director
The Glenside Public Library District
We have been working with Cook & Kocher for several years now and remain consistently pleased and impressed with their service. Every year they do a thorough review of our insurance coverage, make recommendations for changes to coverage as appropriate, find us remarkably low rates, and are always super responsive to any and all inquiries we've had. Anytime anyone asks about insurance brokers I always enthusiastically recommend Cook & Kocher!
Pam Leffler
Executive Director
Morton Grove Public Library
We have worked with Cook and Kocher Insurance for many years. We appreciate their personalized service, explanation of benefits, great rates, responsiveness to questions and concerns and their outstanding customer service.
Jane Jenkins
Library Director
Green Hills Public Library District
We switched to Cook & Kocher several years ago, because they truly understand libraries and our unique needs. They review our policies annually, finding us the best possible rates and making sure we understand our coverage. Jack and his team are absolute professionals. I highly recommend them for their extensive knowledge and impeccable service.
Mary Medjo Me Zengue
Addison Public Library
Whenever I call, I always get somebody who can help me whether it is Jack or his well trained staff. If I leave a message I get a call back usually within an hour. Cook and Kocher is a terrific business partner and able to provide budget information on a timely basis and get us renewals information early for timely board review.
Gregory J. Pritz
Niles-Maine District Library
I have worked with Cook and Kocher for the past six years. I have found their customer service to be simply amazing. They answer the phone whenever I call and they are always quick to respond to emails. During the renovation our new library they made understanding the coverages we needed easy for me to understand. Additionally, both Jack Cook and Harry Johnson meet with me each year to review our limits of insurance and make sure that we are not missing any new emerging trends in the insurance industry while at the same time making sure our costs are in line as well.
Christine Lazaris
Geneva Public Library District
Cook and Kocher Insurance Group
300 S. Northwest Highway, Park Ridge, IL 60068
Phone: 847-692-9200
Fax: 847-692-9299
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